The worst time to choose a plumber is during an emergency. If you have a broken pipe, a leaking hot water heater, and a basement full of water, you probably aren’t thinking clearly. In order to prepare yourself properly for this situation, you need to find the best Salt Lake City plumber for your needs ahead of time. There are ten things to consider when going through the process of finding a plumber. Here they are.

1) Are They Properly Licensed

The plumbing company that you choose needs to be properly licensed to work in your state or general area. These requirements can vary, so check with your local government to see what they are.

2) Is The Plumber Professionally Trained?

Every plumber that the company hires should have professional training and certifications. They should have a certain amount of experience either in a trade school or on the job, preferably both.

3) Do They Have Insurance?

On top of this, each company should be bonded or insured. This protects you in case of additional damage. For example, if the company is fixing a pipe and breaks the hot water heater, you won’t have to incur any additional fees for the resulting flood.

4) Are They Available 24/7?

You need a plumbing company that’s available 24/7, just in case of emergencies. Some companies are only open during standard business hours, which won’t help when a pipe breaks at midnight.

5) Can You Actually Speak to Someone 24/7?

Not only does the company have to have plumbers available at all hours, but they should have a manned phone line. This will make you feel better when that emergency occurs. It also makes it seem like help will arrive faster.

6) Do They Have a Guarantee?

The best plumbing companies ensure their work. This means that if something happens and the pipe breaks in a different spot or the clog is still there a few days later, they’ll come out and fix it at no additional charge.

7) Are They a National Chain?

Your plumber might be part of a national chain or just an independently operated company. Some people prefer one over the other, so be sure to ask. The choice here is all yours.

8) What Are Their Online Reviews Like?

Although not all online reviews are perfectly honest, you do need to check them out. There are some indicators to look for, such as ones that are completely negative.

9) Is Their Website Professional?

Websites are inexpensive to set up these days, so there’s no excuse for having an unprofessional one. You need to analyze the company’s website, looking for things that seem “off.” Keep in mind that there’s nothing wrong with a simple website.

10) Are Their Rates Free of Hidden Charges?

Ask about the company’s rates for general services. You need to keep an eye out for hidden charges. The more transparent they are, the better.